Terms and Conditions

Man and Van Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bermondsey provides removal and related services. By making a booking, accepting a quotation, or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Man and Van Bermondsey, the provider of the services.

Customer means the individual, partnership, company, or organisation booking or receiving the services.

Services means any man and van, removal, transportation, loading, unloading, packing, clearance, or related services provided by the Company.

Goods means all items, property, belongings, furniture, equipment, or materials handled, transported, or stored by the Company in the course of providing the services.

Premises means any property, address, or location where the Company is required to attend to perform the services.

Scope of Services

The Company provides man and van and removal services, which may include collection, loading, transportation, unloading, and placement of Goods at designated addresses. Additional services such as packing, unpacking, and waste removal may be provided if agreed in advance and confirmed in the booking.

All services are subject to availability, suitable access at the Premises, and any restrictions imposed by local authorities, property managers, landlords, or building regulations.

Booking Process

Bookings may be made by the Customer through the Company’s chosen communication methods. The Customer must provide accurate and complete information, including:

a. Collection and delivery addresses

b. Details of the Goods to be moved, including volume, approximate weight, and any special handling requirements

c. Property access details, such as floor level, lift access, parking availability, and any restrictions

d. Requested date, time, and duration of the service

e. Any additional services required, such as packing or waste removal

The Company may provide a quotation based on the information supplied. Quotations are normally given on a time-based or fixed-price basis. The booking is only confirmed when the Company has accepted the booking details and, where required, received a deposit or payment confirmation.

The Customer is responsible for notifying the Company of any changes to the booking as soon as reasonably practicable. Changes to the scope of the services, such as additional Goods, extra addresses, delays caused by the Customer, or access issues, may result in additional charges.

Quotations and Pricing

All quotations are provided in good faith based on the information supplied by the Customer. If the information provided is incomplete, inaccurate, or changes on the day of service, the Company reserves the right to amend the quotation and charge accordingly.

Prices may be calculated by the hour, by vehicle and crew, by journey, or by an agreed fixed fee. Any minimum charge period will be advised at the time of booking. Travel time, congestion, tolls, parking, and waiting time may be chargeable and will be set out in the quotation where applicable.

Quotations do not include the disconnection or reconnection of appliances, dismantling or reassembly of furniture, or specialist handling of items such as pianos, safes, or high-value artwork, unless expressly agreed in writing.

Payments and Deposits

The Company may require a deposit to secure a booking. Any deposit amount and due date will be specified at the time of booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions.

Unless agreed otherwise, the balance of payment is due on or before completion of the services on the day they are provided. The Company reserves the right to withhold commencement or completion of services if payment is not made as required.

The Company accepts payment via methods advised at the time of booking. All prices are quoted in pounds sterling and include or exclude value added tax as specified in the quotation. If value added tax applies, it will be charged at the prevailing rate.

If the Customer fails to make payment when due, the Company may charge reasonable interest on the overdue amount and may seek to recover all costs incurred in pursuing the outstanding debt.

Customer Responsibilities

The Customer agrees to:

a. Provide accurate and complete information at the time of booking

b. Ensure adequate access to the Premises for the vehicle and crew, including arranging any parking permits or authorisations

c. Comply with any regulations or restrictions at the Premises, including building rules, time slots, and loading bay requirements

d. Properly pack and secure Goods, unless packing services have been expressly agreed with the Company

e. Ensure that no Goods are left behind at the collection address or taken in error

f. Be present or represented by an authorised adult at the Premises during the provision of the services

If the Customer fails to comply with these responsibilities, the Company may refuse to perform all or part of the services and may charge for any wasted time, travel, or additional work required.

Access, Parking, and Delays

The Customer must ensure that suitable parking is available for the Company’s vehicle at all relevant Premises. Any parking fees, congestion charges, tolls, fines, or penalties incurred as a direct result of instructions from the Customer or lack of adequate arrangements may be added to the final invoice.

The Customer must notify the Company of any access restrictions, including narrow roads, low bridges, loading restrictions, or internal limitations such as staircases, narrow corridors, or lack of lift access. If access issues are discovered on the day of service, the Company may apply additional charges or, in extreme cases, refuse to move certain items if it is unsafe to do so.

The Company is not liable for delays caused by circumstances beyond its reasonable control, such as traffic, weather, accidents, road closures, or delays caused by third parties. In such cases, the Company will use reasonable efforts to complete the services as soon as practicable.

Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to the Company through the communication methods used at the time of booking. The following cancellation terms generally apply unless otherwise specified in writing:

a. Cancellations made more than 7 days before the scheduled service date may be made without a cancellation fee, although any non-refundable deposit may be retained.

b. Cancellations made between 7 days and 48 hours before the scheduled service date may incur a cancellation charge of up to 50 percent of the total quoted price.

c. Cancellations made less than 48 hours before the scheduled service date, or failure to provide access on the day, may be charged at up to 100 percent of the total quoted price.

Where the Customer wishes to change the date or time of a booking, the Company will use reasonable efforts to accommodate the request, subject to availability. If a revised booking cannot be agreed, the cancellation terms above may apply.

Excluded and Prohibited Items

The Company will not carry, handle, or store any items that are illegal, dangerous, hazardous, explosive, or otherwise unsuitable for transport. This includes, but is not limited to, the following:

a. Firearms, ammunition, explosives, and fireworks

b. Gas cylinders, fuel, oils, chemicals, or other flammable or corrosive substances

c. Illegal drugs or controlled substances

d. Cash, securities, or high-value documents

e. Live animals or perishable goods that may deteriorate

If such items are found to have been included without the Company’s knowledge, the Company may remove, dispose of, or surrender them to the appropriate authorities, and the Customer may be liable for any resulting loss, damage, or costs.

Waste and Disposal Regulations

Where the Company provides removal of unwanted items, rubbish, or waste, this service is subject to waste management and environmental regulations in the United Kingdom. The Company will only remove waste types that it is lawfully permitted to carry and dispose of.

The Customer must accurately describe any items to be disposed of and confirm whether they contain hazardous materials. The Company reserves the right to refuse removal of any waste that it reasonably believes to be hazardous, illegal, or not covered by its waste carrier status.

All waste will be disposed of at authorised facilities in accordance with applicable legislation. The Company may charge separately for disposal fees, weight-based charges, or additional handling required under waste regulations.

Liability and Limitations

The Company will exercise reasonable skill and care in handling, transporting, and delivering Goods. However, the Company’s liability is subject to the exclusions and limitations set out in these Terms and Conditions.

The Company is not liable for:

a. Loss or damage arising from circumstances beyond its reasonable control

b. Loss or damage caused by insufficient or improper packing by the Customer, unless the Company has provided packing services

c. Damage to Goods with pre-existing defects, instability, or inherent vulnerability, including assembled flat-pack furniture moved in assembled form

d. Loss of or damage to fragile or high-value items, such as glass, ceramics, artwork, antiques, or electronics, unless the Customer has notified the Company in advance and special arrangements have been agreed

e. Indirect or consequential loss, including loss of profit, income, business, or opportunity

Any claim for loss or damage must be notified to the Company as soon as reasonably practicable, and in any event within 7 days of completion of the services, providing full details of the alleged loss or damage. The Customer must allow the Company a reasonable opportunity to inspect the damage and assess the claim.

To the fullest extent permitted by law, the total liability of the Company for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, is limited to the lesser of:

a. The value of the damaged Goods, taking into account age and condition, or

b. The total amount paid or payable by the Customer for the services giving rise to the claim

Insurance

The Company maintains insurance appropriate to its activities as a removal service provider. This may include public liability and goods in transit cover. Details of cover, including any limits and exclusions, are available on request.

The Customer is responsible for arranging any additional insurance required for high-value or particularly fragile items that exceed the standard cover or limitations set by the Company and its insurers.

Damage to Property

The Company will take reasonable care to avoid damage to Premises while providing the services. The Customer should take reasonable steps to protect floors, walls, and fixtures where necessary.

The Company is not liable for normal wear and tear, minor scuffs, or marks that may occur in the ordinary course of moving Goods through confined spaces. Any significant damage alleged to have been caused by the Company’s negligence must be reported before the crew leaves the Premises, or as soon as reasonably possible thereafter.

Complaints and Disputes

If the Customer is dissatisfied with any aspect of the services, the Customer should raise the issue with the Company at the earliest opportunity. The Company will investigate the complaint and seek to resolve the matter fairly and promptly.

Any disputes that cannot be resolved directly between the parties may be referred to mediation or another form of alternative dispute resolution if both parties agree. This does not affect either party’s right to commence court proceedings.

Data Protection and Privacy

The Company will collect and process personal information provided by the Customer for the purpose of arranging and delivering the services, handling payments, and administering bookings. The Company will take reasonable steps to keep such information secure and will only retain it for as long as is necessary for these purposes or as required by law.

The Company may use Customer details to provide updates about bookings and may, where permitted, send information about similar services. The Customer may request that such marketing communications cease at any time.

Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will normally apply to that booking, unless a change is required by law or regulation.

Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable in whole or in part, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be interpreted, where possible, in a manner consistent with applicable law that reflects the original intent of the parties.

Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.

By confirming a booking with Man and Van Bermondsey, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.