Privacy Policy

Man and Van Bermondsey Privacy Policy

This Privacy Policy explains how Man and Van Bermondsey collects, uses, stores and shares personal data in connection with our man and van and related moving services. It applies to all Man and Van Bermondsey customers, prospective customers and website users in our Bermondsey service area.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who This Policy Applies To

This Privacy Policy applies to individuals who:

Use or enquire about our man and van services in the Bermondsey area, visit or interact with our website or online booking tools, communicate with us by any method in relation to our services, or act on behalf of a business that uses our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details such as name, title, postal address, service addresses, email address and other contact details you choose to provide.

Booking and service information such as details of your requested move or delivery, collection and drop-off addresses, access information, preferred dates and times, inventory or item descriptions and any special instructions you give us.

Communication records including information contained in emails, enquiry forms, text-based messages or call notes when you contact us about our services, ask questions or make a complaint.

Payment and transaction data such as records of payments made for our services, payment method used and related invoicing or billing information. We do not store full payment card details where payments are processed by a secure payment processor.

Technical and usage data which may include your IP address, browser type, approximate location, pages viewed and similar information collected through basic analytics or server logs when you visit our website.

Voluntary feedback and reviews such as ratings, comments or testimonials you choose to provide about our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, use our services, complete an online form, provide feedback, or communicate with us by any method.

We may also receive personal data about you from third parties, for example where a business or another individual books our services on your behalf and provides your contact or address details so that we can carry out the service.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes processing your data to provide quotes, confirm bookings, carry out moving or delivery services, manage payments and communicate with you about your booking.

Legitimate interests: To pursue our legitimate business interests where your rights and freedoms do not override those interests. This includes managing and improving our services, keeping records, handling queries and complaints, protecting our business against fraud or misuse and maintaining website security.

Legal obligation: To comply with legal and regulatory requirements, including tax and accounting rules and responding to lawful requests from authorities.

Consent: Where required by law, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide our services including giving quotes, planning and carrying out moves or deliveries, and fulfilling any other services you request from us.

To manage our relationship with you including confirming bookings, sending service-related updates, handling enquiries, and responding to feedback or complaints.

To process payments and maintain financial and accounting records relating to your use of our services.

To operate and improve our website, online tools and customer experience, including monitoring usage, troubleshooting and enhancing security.

To send you service information and, where permitted, relevant updates about our services. You can object to marketing communications at any time.

To comply with our legal obligations and to protect our rights, property, staff and customers, including addressing disputes, enforcing agreements and assisting with fraud prevention.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors and provide services that support our operations. These may include:

IT and hosting providers who host our website, email systems or business software.

Payment processors who handle payments made for our services in a secure manner.

Professional advisers such as accountants or legal advisers where necessary for our legitimate business needs or legal obligations.

Subcontracted drivers or service partners where required to deliver the services you have booked, but only to the extent necessary for them to carry out the work.

Where we use processors, we ensure that they are subject to appropriate contractual obligations to protect your personal data and process it only in accordance with our instructions and applicable law.

We may also share personal data where required by law, in connection with legal proceedings or to protect our legal rights or the safety of our staff and customers.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to manage our relationship with you, respond to queries and meet our legal obligations. After this period, personal data will be securely deleted or anonymised so that it can no longer be linked to you.

The exact retention period may vary depending on the type of data, the services provided and the legal or regulatory requirements that apply.

International Transfers

Our services are primarily provided in the Bermondsey area and we aim to keep your personal data within the United Kingdom or the European Economic Area. If it becomes necessary to transfer your personal data outside these locations, we will ensure that appropriate safeguards are in place so that your data remains protected in line with data protection laws.

Security of Your Data

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to those who need it to perform their role and using suitable safeguards for our systems and records.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

If you are in the United Kingdom or the European Economic Area, you have certain rights in relation to your personal data under data protection law. Subject to some conditions and exceptions, these include:

The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.

The right to rectification to have inaccurate or incomplete personal data corrected.

The right to erasure to request that we delete your personal data in certain circumstances.

The right to restrict processing to request that we limit the way we use your personal data in certain situations.

The right to data portability to receive certain personal data in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.

The right to object to our processing of your personal data where we rely on legitimate interests or where we process your data for direct marketing.

Where we rely on consent, the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been violated. In the United Kingdom, this is the Information Commissioner's Office.

Children's Privacy

Our services are aimed at adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child, we will delete it as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Queries

If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise your data protection rights, you can contact us using the usual communication methods you use for arranging our services.

This Privacy Policy applies to all Man and Van Bermondsey customers and users of our services in the Bermondsey area.