Man and Van Bermondsey Terms and Conditions

These terms and conditions set out the basis on which Man And Van Bermondsey provides its removal, transport, delivery, and related handling services to customers. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. For clarity, the terms “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer or the person arranging the booking on behalf of the customer.

Our man and van services are intended for lawful domestic and commercial transport work, including moving furniture, boxes, appliances, and similar items, as well as short-notice collection and delivery tasks where appropriate. These terms are designed to create a fair and transparent framework for the service, including the booking process, payment obligations, cancellation rules, liability limits, and compliance with waste and environmental requirements. They apply to all bookings unless we agree otherwise in writing.

By requesting a Man And Van Bermondsey service, you confirm that you are legally able to enter into a contract and that you have authority to arrange the job. If you are booking on behalf of another person or business, you remain responsible for ensuring that all instructions, access details, and item descriptions are correct. We may decline or suspend a service where the information provided is incomplete, misleading, unsafe, or unlawful.

1. Booking Process

Bookings are usually made by agreeing the service details in advance, including the date, approximate time, collection and delivery locations, item list, and any special handling needs. A booking is not confirmed until we have accepted the job and, where applicable, received any requested deposit, advance payment, or written confirmation. We may ask for photographs, dimensions, or further details to help assess the job and determine the correct vehicle, crew, and equipment.

It is your responsibility to provide accurate and complete information when arranging a man and van service in Bermondsey or any associated delivery route. This includes the number and type of items, floor levels, lift access, parking restrictions, loading conditions, and any items requiring dismantling, wrapping, or special care. If the actual work differs materially from the information supplied, we may revise the price, amend the timing, refuse part of the work, or cancel the booking where necessary for safety or operational reasons.

We reserve the right to make reasonable operational decisions regarding route planning, vehicle selection, crew allocation, and the order in which tasks are completed. If a customer requests additional services on the day, such as extra loading, extended waiting time, additional stops, or disposal of materials, these may be accepted at our discretion and charged separately. Any estimate given before the job starts is based on the information available at that time and may be adjusted if the scope of work changes.

Where access is restricted, you must let us know in advance. This includes narrow stairways, no-lift buildings, timed loading bays, shared entrances, difficult parking, long carry distances, or any condition likely to affect the duration or cost of the job. If we are delayed or unable to complete the work because access arrangements were not disclosed or are unsuitable, waiting time, abortive call-out charges, or additional labour costs may apply.

We may decline a booking if the work appears unsafe, unlawful, beyond the capacity of the vehicle or crew, or inconsistent with our service standards. Examples include unstable loads, prohibited items, unsafe packaging, blocked access, or circumstances presenting a risk to property, persons, or the vehicle. We also reserve the right to request identification or proof of authority before collecting items where we consider it necessary to protect against mistaken or unauthorised removal.

For the avoidance of doubt, the booking process does not create any obligation on us to accept every enquiry. Acceptance is subject to availability, suitability, lawful transport conditions, and the customer’s acceptance of these terms. If a job requires specialist handling, lifting equipment, multi-person support, or additional transit time, this must be disclosed before confirmation so that the service can be properly planned and priced.

2. Payments and Charges

All prices are agreed in advance where possible, either as a fixed fee or as an estimate based on duration, mileage, labour, and any additional services. Unless stated otherwise, quotations are exclusive of any optional extras that arise after booking. The final charge may vary if the scope of work changes, if waiting time is incurred, if the job takes longer than anticipated, or if additional access issues or service requests arise on the day.

Payment is due in the manner and by the time agreed at booking. We may require payment in advance, a deposit, part payment before unloading, or full payment on completion, depending on the nature of the work. We accept that sometimes card, bank transfer, or cash arrangements may be used, but the permitted payment method will depend on the job and the instructions confirmed with you beforehand. Any bank charges, failed payment fees, or recovery costs caused by non-payment may be passed on to you where lawful.

Unless expressly agreed otherwise, all charges must be paid in full without deduction or set-off. If a customer disputes an invoice, the undisputed part of the sum remains payable by the due date. Late or overdue payments may result in suspension of future services, further administrative charges where permitted, and, if necessary, recovery action. We are not responsible for delays caused by payment failures, card declines, incorrect transfer details, or insufficient funds.

3. Cancellations, Rescheduling, and Waiting Time

Customers may request a cancellation or rescheduling, but the amount payable may depend on the timing of the request and any costs already incurred. If you cancel well in advance, no charge or a reduced charge may apply at our discretion. If you cancel shortly before the booking, after the crew has been dispatched, or once work has started, you may be charged for time, travel, labour, or other reasonable losses already incurred. Any deposit paid may be retained wholly or partly to cover such costs.

If we need to cancel or rearrange due to vehicle breakdown, staff illness, severe weather, unsafe conditions, legal restrictions, or other factors beyond our reasonable control, we will aim to notify you as soon as practicable and offer an alternative date or time where possible. We do not guarantee that every requested slot will remain available, and we are not liable for indirect losses caused by a change of schedule, provided we act reasonably and in good faith.

Waiting time at collection, delivery, or between stops may be chargeable if delays are caused by the customer, the property, third parties, or access issues outside our control. If the crew is unable to begin work because the property is inaccessible, the keyholder is unavailable, or instructions are incomplete, we may treat this as a late cancellation or aborted job. Customers are encouraged to ensure all parties, keys, lifts, and access permissions are ready at the agreed time.

Where a booking includes multiple jobs or several delivery points, each part of the service may be treated as a separate operational stage for the purpose of delay, waiting time, and cancellation charges. If you request a significant change to the booked time, we will try to accommodate it, but this depends on availability and route planning. Any agreed alteration should be treated as an amendment to the original contract, not a new service unless we confirm otherwise.

If you are acting as an agent, landlord, business representative, or property manager, you are responsible for ensuring that the person on site is aware of the booking and these conditions. A cancellation or change requested by an authorised person will be treated as valid, and any resulting charges will be payable by the customer named on the booking unless we have agreed otherwise in writing.

We may cancel immediately where the customer is abusive, refuses reasonable instructions, insists on transporting prohibited items, or fails to provide a safe working environment. In such cases, we may charge for time already spent, travel, and any other direct losses reasonably incurred. No refund will be due where the service has been lawfully terminated due to the customer’s breach of these terms.

4. Liability and Customer Responsibilities

The customer must ensure that all items presented for transport are adequately packed, protected, and labelled where necessary. Fragile items, loose fittings, glass, electronic devices, and delicate finishes should be secured to a suitable standard before collection. Unless we expressly agree to pack, wrap, or dismantle items, we are not responsible for damage caused by poor packaging, hidden weaknesses, or inherent defects in the goods.

We will take reasonable care when providing a man and van service, but our liability is limited to direct loss or damage caused by our proven negligence and only to the extent permitted by law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or any loss arising from delays outside our control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Before the job begins, you must tell us about any items of special value, unusual weight, or unusual fragility. This includes antiques, artwork, mirrors, pianos, specialist equipment, and personal documents. If such items are not disclosed, or if you instruct us to carry them in a way that we consider unsafe, we may refuse to move them or do so only at your own risk and subject to any additional terms we set out at the time.

We are not responsible for damage to properties, stairways, doors, lifts, floors, or communal areas where such damage arises from pre-existing defects, inadequate protection, or narrow access conditions not disclosed in advance. We will, however, take reasonable precautions during loading and unloading. Where we are asked to move heavy or bulky goods through difficult access, the customer must ensure that the route is clear and that any required permissions have been obtained.

The customer is responsible for ensuring that parking is lawful and suitable for the vehicle size required. If parking tickets, penalties, clamp charges, or towing arise because suitable parking could not be secured or because of instructions given by the customer, those costs may be charged to the customer where lawful. We do not accept responsibility for losses caused by restrictions imposed by local authorities, private landowners, or site management where those restrictions were not disclosed before booking.

Nothing in these terms affects your statutory rights as a consumer where those rights apply. If any part of the service is found to be defective or not provided with reasonable care and skill, our liability will be assessed under applicable law and limited to the direct remedy available in the circumstances. Any claim should be supported by evidence and raised promptly so that we can investigate the issue while facts remain available.

5. Waste Regulations and Prohibited Items

If the service includes removal of waste, the customer confirms that the waste is their own and that they have the right to instruct its collection and transfer. We only handle waste lawfully and in accordance with applicable UK waste regulations. Customers must not ask us to remove hazardous, illegal, contaminated, or prohibited materials unless we have expressly agreed in advance and are legally permitted to do so.

Waste items may include household rubbish, unwanted furniture, small quantities of non-hazardous renovation debris, or other suitable materials, provided they are properly described and accepted in advance. The customer remains responsible for accurate classification of the waste. If waste is misdescribed, mixed with prohibited material, or found to be hazardous, we may refuse collection, seek additional charges, or arrange lawful disposal at the customer’s expense where permitted.

It is unlawful to arrange disposal of waste without proper duty of care, transfer procedures, and traceable handling. Accordingly, we may ask for information about the nature, quantity, origin, and condition of the items or waste before accepting the job. We may also require confirmation that the waste is not stolen, fly-tipped, dangerous, or subject to any legal restriction. The customer agrees to cooperate with any reasonable request needed to maintain compliance with waste law.

Prohibited items may include asbestos, chemicals, oils, solvents, gas bottles, medical waste, fridges with certain hazardous components, explosive materials, live animals, or any item that cannot lawfully be carried or disposed of under the relevant regulations. This list is not exhaustive. If prohibited items are discovered during loading or after acceptance, we may stop the service immediately and charge for any work already carried out, subject to law and safety considerations.

Where waste transfer documentation, receipts, or related records are required, the customer must provide the necessary information and sign any lawful paperwork requested by us. We will handle any documentation in a manner consistent with our obligations. If a booking includes waste removal as part of a broader man and van job, the waste element may be subject to separate pricing, disposal fees, and compliance conditions in addition to the transport charge.

The customer agrees not to conceal hazardous materials inside boxes, furniture, or bags. If hidden dangerous contents cause contamination, injury, vehicle damage, or regulatory issues, the customer will be responsible for any losses, clean-up costs, fines, or third-party claims arising from that concealment, to the fullest extent allowed by law.

6. General Terms and Governing Law

We may assign, subcontract, or otherwise arrange for parts of the service to be completed by suitably qualified personnel where necessary for operational reasons, provided the service standard remains appropriate. Any subcontracted or assisted work will still be subject to these terms. You may not transfer your rights or obligations under the booking without our written consent.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right will be treated as a waiver of that right. A written amendment is required to vary these terms; any verbal statement, estimate, or informal arrangement will not override them unless confirmed by us in writing.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory rights you may have under consumer law. This governing law clause applies to all versions of the Man and Van Bermondsey service and any related booking, quote, or amendment.

By proceeding with a booking, you acknowledge that you have read these terms and agree to be bound by them. These conditions are intended to protect both parties and to ensure that the service is delivered safely, lawfully, and with clear expectations. If you do not agree with any part of these terms, you should not confirm the booking or allow the service to commence.